Terms of Service
In short: you create a personalized digital surprise, we deliver it through a private link, and you promise to use it kindly and only with content you have the right to use. All purchases are one-time payments, with no subscriptions. The full terms below are what legally applies.
1. Who we are
ZINFEXX is operated by a sole proprietorship based in Florida, United States, under the fictitious name "ZINFEXX", registered with the Florida Division of Corporations under no. G26000139367 ("ZINFEXX", "we", "us"). Website: https://zinfexx.com · Email: service@zinfexx.com · Mail: 1070 Montgomery Rd #2238, Altamonte Springs, FL 32714 · Contact page: https://zinfexx.com/contact.
2. Accepting these terms
By placing an order or using the website you agree to these Terms of Service and to our Acceptable Use Policy, Refund Policy, Privacy Policy and Copyright & DMCA Policy, which are part of these terms (together, the "Terms"). You must be at least 18 years old, or the age of majority where you live, to place an order. If you order for a company, you confirm that you are authorized to accept these Terms on its behalf.
3. What ZINFEXX sells
A ZINFEXX surprise is a web page reachable only through a private link. When it is opened it shows a "surprise video call" screen with the name and photo you chose, then your video (or several videos in a row), a photo slideshow if you added an album, a final on-screen message and, if you added one, a song or one of our free classic melodies. It runs in the recipient's web browser: nothing is installed, and it does not make, receive or record real phone calls.
- Automated plans and extras (Basic, Deluxe, premium styles, photo album, more videos in a row, extra link for another person, hiding the ZINFEXX name at the end): our software assembles your surprise from what you upload and delivers the private link as soon as the payment is confirmed. You can unselect extras that your plan includes; the plan price stays the same. The album holds up to 10 photos and "more videos in a row" adds up to 4 videos after your main video. The ringtone, the lettering and the classic melodies are free in every plan.
- Classic melodies and ringtones. The ringtones are original sounds and the classic melodies are public-domain compositions; both are generated live in the recipient's browser by our own software, without recordings. If you add your own song, it plays instead of the melody.
- Team-made services (Plus, Plus + Song, Premium, custom song, rush delivery): people on our team edit or create your surprise. Delivery times start when the payment is confirmed: Plus and Plus + Song within 72 hours, Premium within 5 days (120 hours), custom song within 72 hours, and rush orders within 24 hours. We email you the link when it is ready. Your order includes the revision rounds shown on the website (Plus 1, Plus + Song 2, Premium 2, custom song 1). If you choose Plus and add the custom song, we charge the Plus + Song plan, which costs less than buying them separately. With team-made plans you can send up to 4 more videos: our team joins them with your main video into one edited video (they are not played separately), and your album photos are shown as a slideshow after it. When our team is fully booked, team-made services may be temporarily unavailable on the website; orders already paid and pack credits are not affected.
- Prepaid packs (3-Pack Basic, 5-Pack Basic, 10-Pack Basic, 3-Pack Deluxe, 5-Pack Deluxe, 10-Pack Deluxe, Family Pack, Songs Pack and Premium Duo): you pay once and receive a pack code with a number of surprises of one plan (credits). Each surprise you create with the code uses one credit and covers that plan, with what that plan includes. You can add any extra to a surprise made with a code: you pay only for the extras, and the credit is used when that payment is completed (if you don't complete it, the credit stays on the code). Credits never expire and carry no fees. The code works like cash: anyone who has it can use the remaining credits, so keep it private; you may give it to someone else. Credits have no cash value, except as described in our Refund Policy or where the law requires otherwise.
- Custom songs are AI-assisted. Our team writes the lyrics from the details you give us and creates the music with third-party artificial-intelligence music tools; a person reviews each song before delivery. We do not copy lyrics or melodies from existing songs, and we do not imitate the voice or name of real artists, even if asked.
- Personalization extras. Celebration effect of your choice, voice note (an audio message from you that plays at the end), group signatures, recipient reply (they can send you a private written reply that reaches you by email; up to 3 per surprise, no links or phone numbers), secret question (whoever opens it must answer it first; we only keep a scrambled summary of the answer, so we can't recover it if you forget: choose something they know), printable keepsake card with QR (only you can open it, from your purchase link) and "Keep it for 5 years" (we keep that surprise for 1,825 days instead of 365). Team extras (extra round of changes and subtitles in another language) are only sold with team-made plans or services. A purchased extra must be used: we never charge for an empty one.
- Courtesy codes. We may give away free codes that work like a pack. They have no cash value, can't be exchanged for cash or resold, and any extras you add when using them are paid separately.
- Optional "opened" notice. When you pay you can ask us to email you once, the first time your surprise is opened. That email only says when it was first opened; it never says who opened it or where.
Ways to add your content. You can choose files from your device, record a video or your voice in your browser, import your own files from Google Drive or Dropbox by pasting a share link, or add a link to a video or song on YouTube, YouTube Music, Spotify, Apple Music, SoundCloud, Vimeo, Deezer, Amazon Music or TikTok. Recordings and imported files are treated exactly like uploads. Platform links are never downloaded, copied or embedded: the surprise shows a button that opens the content on that platform, where that platform's terms apply. We don't control that content, and it may stop being available if the platform or its owner removes it or restricts it in the recipient's country.
4. Where ZINFEXX is available
- Automated surprises (Basic, Deluxe, their automated extras and the Basic and Deluxe packs) can be bought from most countries. For now we don't sell to people in the European Union, the rest of the European Economic Area or the United Kingdom.
- Team-made services (Plus, Plus + Song, Premium, the Family Pack, the Songs Pack, the Premium Duo, the custom song, rush delivery, extra rounds of changes and subtitles) are sold only to customers in the United States for now.
- To apply these limits we use the approximate country of your internet connection and the billing country of your payment. If an order comes from a place where that service isn't offered, we may cancel and refund it. Please don't use a VPN or false information to get around these limits.
- You may not use ZINFEXX if you are located in, or ordinarily resident in, a country or region subject to comprehensive United States sanctions (for example, Cuba, Iran or North Korea), or if you appear on a U.S. government list of restricted parties.
- The person who receives a surprise can open it from anywhere, subject to local law and to the availability of any linked platform.
5. Private links, unlock dates and how long surprises last
Anyone who has a link can open the surprise, so share it only with the people it is meant for. If you choose an unlock date, the link shows a countdown until that moment. A surprise is a gift to keep: it can be replayed as many times as you like for 365 days after purchase (counted from the unlock date if you scheduled one), and during that time anyone with the link can save a copy of the uploaded videos, song and photos (including the album) to keep forever. After that period the link expires and our copies are deleted, so save anything important before then. If you lose your links, you can ask for them again on our contact page: we email the active links to the address used for the order. We may briefly interrupt the service for maintenance or security. Surprises work on current versions of common browsers, but we cannot guarantee playback on every device, especially for video formats some devices do not support (such as HEVC/H.265).
6. Your content
You keep ownership of the videos, photos, audio and text you provide ("Your Content"). You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, edit (for team-made services) and display Your Content only as needed to provide and support your order and to comply with the law. This license ends when Your Content is deleted, except for copies we must keep by law.
You promise that you own Your Content or have every permission needed to use it (including music licenses), that every identifiable person in it agreed to be included (through a parent or guardian for minors), and that it follows our Acceptable Use Policy. You also promise that any link you add points to appropriate content, and that when you import from Google Drive or Dropbox the file is yours or you have permission to use it; you authorize us to download that single file from the link you give us. We may review, refuse or remove content, and disable links, that break these Terms or the law.
7. What we create for you
For work made by our team (edits, compositions and custom songs), once you have paid in full we grant you a perpetual, worldwide, non-exclusive license to keep, share and publish the delivered surprise and song for personal, non-commercial purposes, for example with family and friends or on your personal social media. Commercial uses, such as advertising, monetized channels, music streaming or distribution, or resale, require our prior written permission. Material generated with AI tools may not be protected by copyright and similar-sounding results may exist, so we do not promise exclusivity. ZINFEXX keeps all rights in its website, software, templates, styles, designs, original ringtones and brand.
8. Prices, payment, taxes and promotions
Prices are shown in US dollars before taxes. Any applicable tax (for example, sales tax, VAT or a communications services tax) is calculated and shown at checkout. Payments are processed by Stripe; we never see or store your full card number. Your order is placed when the payment is confirmed. All purchases are one-time payments: there are no subscriptions or automatic renewals. When we show what a pack would cost "if bought separately", we are comparing it with our current regular prices for the same surprises bought one at a time.
For fully automated orders, checkout may say that the purchase is "Sold through Link". In that case Link, Stripe's payment service, acts as the reseller and merchant of record for the payment: it collects any applicable tax, sends your receipt and handles payment-related support under its own terms, prices may be shown in your local currency, and your card statement shows "LINK.COM* ZINFEXX". For all other orders, ZINFEXX is the seller and your card statement shows ZINFEXX.
Promotion codes. From time to time we may offer promotion codes, which you enter on the payment page. Each code works only under the conditions announced with it (for example, the products it covers, an end date or one use per customer). Codes have no cash value, cannot be combined with other offers unless we say so, and may not be sold or traded. We may cancel a discount obtained through fraud, abuse or an obvious error. Any refund is based on the amount you actually paid.
9. Cancellations and refunds
Cancellations and refunds follow our Refund Policy.
10. Safety and acceptable use
You must follow our Acceptable Use Policy, which forbids, among other things, deceiving or harassing people, impersonation, scams, sexual content, and any content that exploits or endangers minors. Anyone can report a surprise with the "Report" link shown on every surprise or at https://zinfexx.com/report.
- Intimate images shared without consent. If a surprise contains an intimate image of you that was shared without your consent, you can ask us to remove it through https://zinfexx.com/report?reason=ncii. We disable the link as soon as we receive the request and, as required by the federal TAKE IT DOWN Act, we remove the image, and make reasonable efforts to remove any identical copies on our service, within 48 hours of a valid request. Details are in our Acceptable Use Policy.
- Child safety. We report apparent child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC) as required by law (18 U.S.C. § 2258A) and preserve the reported material for one year, as that law requires, or longer if the authorities ask us to. We cooperate with law enforcement when legally required.
11. Emails and notices
You agree to receive by email the messages needed for your order (confirmation, links, status and support), plus the one-time "opened" notice if you ask for it and your links again if you request them. We do not send marketing emails unless you ask for them.
12. Trademarks and other companies' names
ZINFEXX, the ZINFEXX logo and the look of our website and surprises are our trademarks and designs. You may not use them without our written permission, except to refer to our service accurately. Other names and brands mentioned on our website (such as YouTube, Spotify, Apple Music, SoundCloud, Vimeo, Deezer, Amazon Music, TikTok, Google Drive, Dropbox, Stripe and Link) belong to their respective owners and are used only to identify those services. Mentioning them does not mean that those companies sponsor, endorse or are affiliated with ZINFEXX.
13. Third-party services
ZINFEXX relies on service providers such as Stripe, Link, Cloudflare and Resend. Their own terms apply to their services. We are not responsible for services we do not control, such as the messaging app you use to share a link.
14. Disclaimers
The service is provided "as is" and "as available". We work hard to keep it reliable, but we do not promise that it will be uninterrupted or error-free, that it will play on every device or browser, or how the recipient will react. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the fullest extent permitted by law, ZINFEXX is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim related to the service is limited to the amount you paid for the order that gave rise to the claim. Some places do not allow these limitations, so they may not apply to you.
16. Indemnity
You agree to defend and hold ZINFEXX harmless from claims, damages and costs (including reasonable attorneys' fees) arising from Your Content, your misuse of the service, or your violation of these Terms or of anyone's rights.
17. Suspension and termination
We may refuse orders, disable links, suspend access or stop providing the service to anyone if we reasonably believe these Terms or the law were broken, or to protect people, the service or third parties. If we stop a service for reasons unrelated to a violation before delivering it, we refund the part not delivered.
18. Governing law and disputes
These Terms are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law rules. If you have a problem, please write to service@zinfexx.com first so we can try to solve it informally within 30 days. Any dispute not solved informally will be decided exclusively by the state or federal courts located in Polk County, Florida, except that either of us may bring an individual claim in a small-claims court that has jurisdiction. Nothing in these Terms limits consumer rights that cannot be waived under the law of the place where you live.
19. Changes to these Terms
We may update these Terms. The version in effect when you place an order applies to that order. We will post changes on this page with a new effective date.
20. General
If any part of these Terms cannot be enforced, the rest remains in effect. Not enforcing a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours as part of a sale or reorganization of the business. These Terms are the entire agreement between you and us about the service. If a translation differs from the English version, the English version controls.
21. Contact
ZINFEXX · 1070 Montgomery Rd #2238, Altamonte Springs, FL 32714 · service@zinfexx.com · https://zinfexx.com/contact