Acceptable Use Policy

Effective date: 2026-11-07 · Español

In short: ZINFEXX is for making people happy. Never use it to deceive, scare, harass, exploit or impersonate anyone. If a surprise shows an intimate image of you without your consent, we disable it right away and remove it within 48 hours.

These rules apply to everything you upload, record, import, link to or write (names, messages, notes for our team, videos, photos and audio) and to how you share your links.

1. Not allowed

Child safety: any sexual or sexualized content involving minors, or content that grooms, endangers or exploits children. We report apparent child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC) and preserve the evidence as the law requires.
Sexual content and nudity of any kind, including intimate images of anyone, whether real or created or altered with AI or other tools.
Harassment and threats: bullying, intimidation, stalking, threats, or content meant to shame, scare or distress someone.
Deception and scams: phishing, fraud, fake prizes or debts, requests for money, passwords, codes or personal data, and links or phone numbers meant to deceive.
Impersonation: pretending to be a bank, company, government agency, police, immigration authority, hospital, tech support or any real person in a way that can mislead. The name on the call screen must be one the recipient will recognize as you or as someone who agreed (for example, "Mom").
Fake emergencies or bad news: fake accidents, deaths, arrests, medical results or similar "jokes" that can cause fear or real-world reactions.
Hate and violence: attacks on people based on protected characteristics, or promotion of violence, terrorism, self-harm or dangerous acts.
Other people's rights and privacy: music, videos or images you are not allowed to use; private information about someone (doxxing); recordings of people who did not agree to appear; realistic AI "deepfakes" of real people without their consent.
Links and imports: links you add must lead to content that follows these rules (never to scams, adult content or anything harmful), and you may only import files from accounts that are yours or that you have permission to use.
Illegal content or activity under United States law or the law where the recipient lives.
Abusing the service: spam or bulk sending, uploading malware or files that are not real photos, videos or audio, trying to open other people's surprises, probing or attacking our systems, getting around limits, security checks, regional restrictions or payments, or reselling the service without our permission.

2. "Just for fun" surprises

The "Just for fun" occasion is for harmless jokes between people who know each other. Once opened, the surprise must be clearly playful and must not cause fear, humiliation or harm.

Only include people who agreed to appear. To include a child you must be their parent or guardian or have their permission, and the content must be suitable for a family audience.

4. Intimate images shared without consent

Sexual content is never allowed on ZINFEXX. If a surprise contains an intimate image or video of you that was published without your consent, including one created or altered with AI, you, or someone authorized to act for you, can ask us to remove it. We follow the federal TAKE IT DOWN Act.

How to ask:

Open https://zinfexx.com/report?reason=ncii (or the "Report" link in the surprise) and choose "Intimate image shared without consent".
Paste the link to the surprise so we can find the image.
Type your full name as your electronic signature, and an email address or phone number where we can reach you.
Confirm that you have a good-faith belief that the image was published without the consent of the person shown (you or the person you represent), adding any details that help us.

If you can't use the form, email service@zinfexx.com with the same information and the subject "Intimate image removal".

What we do:

We disable the link as soon as we receive the request, so nobody can open it while we review it.
Within 48 hours of a valid request we remove the image and make reasonable efforts to find and remove any identical copies on our service, including copies used in other surprises.
We contact you if we need more information. We may tell the buyer that the surprise was removed for breaking our rules, but we never share your details with them.
If the image shows a minor, we keep the link disabled, report it to NCMEC and preserve the material securely as the law requires, instead of deleting it right away.

Knowingly false requests can have legal consequences. If you are in danger, call 911 (in the United States) or your local emergency number first.

More free help: if you were under 18 when the image was taken, the National Center for Missing & Exploited Children's Take It Down service (takeitdown.ncmec.org) can help remove it from participating platforms. Adults can use StopNCII.org.

5. How we enforce these rules

We use automated checks (for example, we block links, phone numbers and the names of banks or government agencies on the call screen) and we review reports. We may refuse or cancel orders, disable links, delete content, preserve information when the law requires it and report illegal content to the authorities. We respond to valid legal requests. Serious or repeated violations lead to a permanent ban.

6. Report a problem