Glossary

Every word that might be hard to understand, explained simply. · Español

Your surprise

Surprise: The gift you create on ZINFEXX: a page that opens on their phone and rings like a video call, with your video, photos, music and message.
Surprise video call: The screen it starts with: it looks like a real incoming call, with your name, a photo and a ringtone. When they answer, your video starts.
Private link: Your surprise's unique web address (zinfexx.com/s/…). It is very long and can't be guessed; only the people you send it to can see it.
Extra link: A second link for another person (for example, one for Mom and one for Dad). Each one opens separately.
Preview: Watching your surprise before you send it, from your order page. It doesn't notify anyone or count as "opened".
Opening date: If you choose one, the surprise can't be opened until that day and time; before then, they see a countdown.
Order page: The page you see after paying (also sent by email): your links, the preview, the status and the button to report a problem.
Keepsake copy: The person who receives the surprise can save the video and photos to their phone to keep forever.

Creating and personalizing

Occasion: The reason for the gift (birthday, anniversary, thank you…). It changes the colors and icon of the call.
Style (look): The screen design: Classic, Galaxy, Gold, Neon, Cinema and more. Classic is free; the others are premium styles.
Font: The lettering of your final message. There are 9 to choose from.
Ringtone: The sound the call makes before it's answered. They are original ZINFEXX tunes, generated right in the browser.
Classic melody: Background music if you don't have a song: public-domain pieces (like "Happy Birthday" or "Ode to Joy") in our own arrangements.
Public domain: Works whose copyright has expired: anyone can use them freely, at no cost.
Celebration effect: The animation at the end: fireworks, confetti, hearts, snow, petals, stars or occasion emojis. You can preview them before choosing.
Photo album: Up to 10 photos shown one after another after the video.
Videos in a row: Up to 4 more videos that play one after another (5 in total).
Voice note: An audio message recorded in your own voice.
Group signatures: The names of everyone giving the gift together (up to 12), shown at the end.
Secret question: A question only that person can answer; until they get it right, the surprise won't open.
Reply: When it ends, they can write you a message back, which reaches you by email.
Keepsake card with QR: A printable card with a QR code that opens the surprise.
QR code: A square of dots that a phone camera reads to open a page without typing anything.
YouTube or Spotify link: If your song or video is already on YouTube, Spotify or another platform, you can paste its link: it appears as a button to open it there.

Plans, extras and prices

Plan: The package you choose. "DIY" (Basic and Deluxe): you put it together and it's delivered instantly. "We make it" (Plus, Plus + Song and Premium): a person on our team works on it.
Extra (add-on): Something optional you add to your plan for a small price (for example, the album or the voice note). If your plan already includes it, you'll see it checked and can uncheck it.
Pack: Several surprises paid in advance at a lower price each. You get a code to use them whenever you like.
Pack code (credit): The code you get when you buy a pack. Each time you use it, one of its surprises is spent.
Instant delivery: With Basic and Deluxe, the link is ready as soon as the payment is confirmed.
Human editing: With Plus, Plus + Song and Premium, a person on our team reviews, edits and polishes your surprise.
Round of changes: Once we deliver a surprise made by our team, you can ask for adjustments. Each plan includes some rounds; you can buy more.
Rush delivery: An extra to receive a team-made surprise within 24 hours.
AI song: An original song for that person: we write the lyrics from your details and produce it with artificial intelligence tools.
Artificial intelligence (AI): Software that helps create text, voices or music from instructions.
One-time payment: You pay once. It's not a subscription and there are no automatic charges afterwards.
Taxes: Depending on where you live, a tax may be added when you pay. It's shown on the payment page before you confirm.
Apple Pay and Google Pay: Ways to pay with one tap from your phone, without typing card details. They appear if your phone has them set up.
Stripe and Link: The company that processes payments. Your card goes straight to them: ZINFEXX never sees or stores its numbers.
"LINK.COM* ZINFEXX": How the charge appears on your bank statement, because Link (by Stripe) processes the payment.
Refund: Getting your money back. When it applies is explained in the Refund Policy.
Chargeback (dispute): When you contest a charge with your bank instead of with us. While it's being resolved, the surprise is paused. Write to us first: it's usually faster.

Files and formats

Upload: Sending a file from your phone or computer to ZINFEXX. You can also record right here or paste a Google Drive or Dropbox link.
Google Drive and Dropbox: Services that store files online. If your video is there, paste its share link and we fetch it for you, without downloading it to your phone.
MP4, MOV, WebM: The most common video formats. All of them work.
JPG, PNG, WebP, HEIC: Photo formats. JPG, PNG and WebP are accepted. HEIC is the format many iPhones use: the phone usually converts it to JPG when uploading; if not, go to Settings → Camera → Formats and choose "Most Compatible".
MP3, M4A, WAV: Audio formats for your song or your voice note.
HEVC: A video format used by many iPhones. Files are small, but some older phones can't play it; if we detect one, we let you know.
Metadata and GPS: Hidden data phones store inside photos and videos, such as the exact place they were taken. ZINFEXX removes it when you upload.
Browser: The app you use to view websites (Safari, Chrome…). The surprise opens there, with nothing to install.
Copyright: The rights an author has over their work. Only upload music, videos and photos that are yours or that you have permission to use.

Privacy, safety and help

Anti-bot check: An automatic, almost always invisible check that you're a person and not a program abusing the site.
Spam folder: Where automatic emails sometimes end up. If you don't see ours, look there.
Recover your links: If you lose the email, you can ask on the Contact page for your order links to be sent again.
How long it's kept: Your surprise can be watched for 365 days (or 5 years with the "Keep it for 5 years" extra). After that it's deleted to protect your privacy.
Cookies: Small pieces of data a website saves in your browser. ZINFEXX only saves your preferences (language, theme and accessibility); it doesn't use cookies to track you or for ads.
Report a problem: A button on your order page to tell us if something doesn't look or sound right. We reply by email.
Report (abuse): If someone receives something offensive, or that uses their image without permission, they can report it from the surprise itself.

Accessibility and settings

Accessibility: Making sure everyone can use the site, including people with vision, hearing, movement, reading or attention difficulties. Tap the accessibility button at the top (the figure of a person) to see the settings.
Dark mode: A dark background with light text: easier on the eyes at night. Choose it with the sun-and-moon button or in the accessibility panel.
Dyslexia-friendly text: A setting that uses a plain typeface, adds space between letters, words and lines, and removes italics, so reading takes less effort.
Color-blind friendly colors: Swaps green and red for blue and orange (which almost everyone can tell apart) and always keeps an icon next to the color.
Reading guide: A band that follows your finger or mouse and dims the rest of the screen, so you don't lose your line.
Read aloud: With this setting on, tapping any text makes your device read it out loud with its own voice.
Screen reader: Software that reads everything on the screen out loud for blind or low-vision people (VoiceOver on iPhone, TalkBack on Android).
Time zone: The local time of your country or region. The opening date uses your phone's time.

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